Shortly after posting i got a call from the owner, kate, who was very apologetic and took full responsibilty for the situation. I love that you don’t have to drive to la for specialty, trendy services that are offered here. I haven’t found another store to carry so many different variations of products that work for my skin! i love it because i am able to switch products depending on my changing needs. I also would have liked her to do more extractions as she only did my nose and could have used more. As a women in customer service i am a big critic and let me say, friendly people all around. 20 and actually talked to kate the owner, she apologized and said she’ll cancel and take care of it and that i was mistakenly charged for a different person. You can also search near a city, place, or address instead.
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That’s not my fault. Signed it and talked about the history of my skin before we start the facial. Fast forward to march, i’m still not refunded, still not cancelled and on top of that will charge me again this month for services i haven’t even used!